Junior Desktop Support Analyst

About the role

Join Squarepoint as a Junior Desktop Support Analyst providing 24x5 support to 2,000+ global users in a Windows environment. Responsibilities include incident management, hardware support, and collaboration with internal teams and vendors.

Role Responsibilities

• Provide 24x5 on-site and remote support to 2,000 global users.
• Participate in rotational on-call schedule for weekend support.
• Manage service requests and incidents within SLAs using internal runbooks.
• Deliver first- and second-level support by diagnosing and resolving issues.
• Collaborate with Level 2/3 teams, external partners, and vendors for complex incidents.
• Support hardware inventory management and equipment procurement.

Additional Duties

• Develop and maintain knowledge base articles and runbooks.
• Ensure effective incident management to minimize user impact.
• Provide project support to senior team members as needed.

Required Qualifications

• Experience supporting Windows 11, Office 365, Azure, and SharePoint.
• Knowledge of Active Directory and Remote Access solutions.
• Skills in installing, troubleshooting, and managing desktop hardware.
• Strong customer service orientation and ability to work independently.
• Excellent multitasking, analytical, and communication skills.
• Degree in Computer Science, Engineering, or related field or equivalent experience.

Preferred Skills

• Scripting experience in PowerShell and Python for automation.
• Software packaging and deployment knowledge.
• Ability to manage small to medium projects within timelines and budgets.
• Interest in learning new and emerging technologies.
• Self-directed learner with problem-solving capabilities.