2027 Winter Change Management Intern (4 months)

About the role

The Client Complaints Appeal Office seeks a bilingual intern for a four-month transformational change management initiative in Montréal or Toronto. The role supports operating-model changes through process improvement, technology implementation, regulatory initiatives, compliance verification, and targeted behavioural reinforcement while developing problem-solving and leadership skills.

Responsibilities

• Support implementation of new tools and technology, including process mapping and improvement.
• Assist management with regulatory changes and related initiatives.
• Perform data and compliance verification activities.
• Support behaviours that contribute to RBC goals.
• Execute process and tool changes while maintaining focus on business priorities.

Requirements

• Bilingual English and French communication is required for regular interactions across Canada.
• Experience in client contact, conflict resolution, change management, project management, compliance, audit, or administration is preferred.
• Demonstrate attention to detail and the ability to work without direct daily supervision.
• Use information-seeking, conceptual thinking, initiative, productivity, and action-oriented approaches.

Nice to Have

• Organizational awareness and an interest in organizational development.
• Interest or experience using artificial intelligence productivity tools.
• Proficiency in process mapping.

Student Eligibility and Work Details

• Applicants must return to school after the work term ends.
• Graduating students must require the full work term as a mandatory graduation component.
• The position is full-time, with 37.5 hours per week.
• Work locations are Montréal and Toronto, Canada.
• Applications are accepted until 11:59 PM on the day before the stated deadline.

Development Opportunities

• Leaders support development through coaching and managing opportunities.
• The role offers challenging work, relationship-building, and opportunities to make a lasting impact.
• The intern works within a dynamic, collaborative, progressive, and high-performing team.