Retail Banking - Internship

About the role

A 10-week Leeds internship in HSBC Retail Banking and Wealth, starting June 2027. You’ll help improve customer journeys, digital banking, products and services through analysis and project work. The programme provides structured training, mentoring and coaching, plus assessments aligned with potential conversion to the Retail Banking Graduate Programme.

Responsibilities

• Improve customer journeys, digital propositions and service delivery across Retail Banking.
• Review products, customer service activity, marketing campaigns or complaints to identify trends and improvement opportunities.
• Work with customer, product and delivery teams to shape practical banking changes.
• Complete project work, presentations, interviews or skills-based evaluations during structured assessments.

Learning and Development

• Complete one week of structured training before undertaking hands-on learning.
• Develop stakeholder relationship, analytical, recommendation and transformation project skills.
• Receive mentoring and coaching throughout the internship.
• Gain insight into customer journeys, products, digital change and Retail Bank operations.

Working Environment

• Work alongside teams focused on customer journeys, digital banking, AI, products and propositions.
• Collaborate with customer, product and service teams in a professional office environment.
• Support practical problem-solving across a broad retail banking business.

Eligibility

• Be available to work full time for 10 weeks commencing June 2027.
• Be in the penultimate year of an undergraduate degree.
• Be on track to achieve at least a 2:1 undergraduate degree or overseas equivalent.
• Have completed studies by July 2028 and be fluent in English.
• Be legally permitted to work in the UK throughout the programme and beyond without HSBC sponsorship.
• Provide your achieved or expected final degree result using your university’s grading system.

Application Process

• Only one application per recruitment cycle is accepted.
• Applications are reviewed on a rolling basis and the vacancy may close early if applications are high.