Retail Banking - Internship

About the role

Ten-week Retail Banking internship in Birmingham focused on improving customer journeys, digital services and propositions. You’ll use analysis to identify opportunities, support practical change, and collaborate across customer, product and delivery teams. The programme includes structured training, mentoring and assessments aligned with potential progression to HSBC’s Retail Banking Graduate Programme.

Responsibilities

• Support Retail Banking teams improving customer journeys, digital propositions, products, services, and customer-focused delivery.
• Review product ranges, customer service activity, marketing campaigns, or complaints to identify trends and improvement opportunities.
• Work with customer, product, and delivery teams to shape practical changes making banking simpler and more customer-focused.
• Complete project work, presentations, interviews, or skills-based evaluations through structured assessments aligned with graduate recruitment.

Learning and Development

• Complete one week of structured training before developing skills through hands-on learning, mentoring, and coaching.
• Learn how Retail Banking operates and how stakeholder relationships and transformation projects improve customer outcomes.
• Analyse information, identify opportunities, and turn insights into clear recommendations across customer journeys, propositions, and digital change.
• Gain broader understanding of commercial and customer contexts, along with potential Retail Banking career opportunities.

Working Environment

• Work alongside teams focused on customer journeys, digital banking, artificial intelligence, products, and propositions.
• Collaborate in a professional office culture that values teamwork, customer focus, and practical problem-solving.
• Gain exposure to digital innovation and strong service foundations across a broad retail banking environment.