Client Platforms Engineer Intern - Summer 2027

About the role

This Summer 2027 internship in London supports end-users through first-line IT operations. Interns will log and prioritize requests, troubleshoot hardware and application issues, maintain support records, manage IT assets, and escalate problems when needed while developing technical, communication, customer-service, and problem-solving skills.

Responsibilities

• Act as the first point of contact for IT support through phone, email, or in-person requests.
• Log and prioritize user requests and assist with hardware, desk setup, and application issues.
• Resolve basic technical problems or escalate them to senior staff when necessary.
• Maintain IT support records and contribute to the team’s knowledge base.
• Assist with IT asset management, including inventory tracking.
• Provide friendly and professional support to end-users.

Learning Opportunities

• Learn about IT operations and technical troubleshooting.
• Develop communication and problem-solving skills through end-user support.
• Collaborate with the IT team while building practical technology experience.

Requirements

• Expected to graduate by Summer 2028.
• Keen interest in technology and IT systems.
• Basic understanding of Windows, macOS, or Linux operating systems, hardware, and software.
• Strong communication skills and a customer-service mindset.
• Willingness to learn and collaborate with a team.