Technology, Production Support, Full Time Analyst, Mississauga, Canada, 2027

About the role

Citi’s two-year Technology Production Support Analyst Program in Mississauga begins in July and combines structured training with rotational exposure. Analysts maintain critical production systems, troubleshoot incidents, improve monitoring, develop automation, and collaborate with technology and business teams across Citi’s global banking environment.

Responsibilities

• Maintain and optimize critical live production systems for stability, resilience, availability, and peak performance.
• Monitor end-to-end application environments in real time with technology partners, developers, and business teams.
• Troubleshoot complex technical issues and resolve incidents across varying levels of severity and business impact.
• Manage incident and problem lifecycles while developing practical problem-solving skills under pressure.
• Improve monitoring and alerting capabilities using tools such as ITRS Geneos and Grafana.
• Design and implement applications and scripts that automate processes and improve team efficiency.

Technical Exposure

• Develop technical skills across Linux or Unix, SQL, Oracle, PostgreSQL, Python, application servers, and web technologies.
• Gain exposure to networking, cloud technologies, containerization, and Kubernetes in production environments.
• Explore microservices development using Java, Spring Framework, and Pivotal Cloud Foundry.
• Work with front-end technologies including React or Angular, Apigee, TypeScript, and HTML5.
• Use Generative AI tools, prompt engineering, workflow design, and automated code review platforms.
• Apply Splunk, Tableau, and Adobe Analytics to assess customer journeys and product value.

Program Details

• The two-year Analyst Program begins in July with a robust initial training program.
• Rotational assignments provide exposure to multiple teams and support development of a broad skillset.
• Structured learning, networking, mentoring, and development programs support technical, business, and leadership growth.
• Work on globally scoped projects with cross-functional teams and contribute to banking technology initiatives.

Requirements

• Graduate between December 2026 and May 2027 with a bachelor’s degree in a technology-related discipline.
• Relevant degrees include Computer Science, Computer Engineering, Information Technology, or Management Information Systems.
• Pass technical interviews that include basic algorithmic programming exercises.
• Demonstrate problem-solving, innovation, communication, project management, leadership, and attention to detail.
• Collaborate effectively across diverse teams, cultures, and time zones while adapting to changing priorities.
• Show enthusiasm for learning, technology’s role in finance, Generative AI, and future technology leadership.

Preferred Qualifications

• A GPA of 3.0 or better is preferred.
• Prior experience working in agile teams is desirable.