C
Programme
Graduate
Location
Penang · Pahang - General
Duration
Two years
About the role
Citi’s two-year Operations Analyst Program in Penang offers graduating students hands-on experience managing financial-services processes and services. Analysts work across Operations on optimization, data analytics, insights, and digitalization while developing leadership, risk management, client-focused collaboration, and operational excellence skills through structured training and manager support.
Responsibilities
- Manage operational processes and services supporting business delivery and enhanced client experiences.
- Work with Operations teams on optimization, data analytics, insights, and digitalization initiatives.
- Apply continuous improvement, risk management, discipline, and execution excellence in daily work.
- Collaborate with colleagues and maintain client-centric behaviors across operational activities.
Program Support
- Receive coaching from experienced managers and support from senior leaders championing the Analyst Program.
- Participate in structured internal engagement activities to build networks and gain senior-leader exposure.
- Complete regular training and development, with content increasing in complexity as experience grows.
Candidate Profile
- Demonstrate passion for learning, intellectual curiosity, ownership, and accountability.
- Show adaptability, resilience, strong communication, and organizational skills.
- Bring attention to detail, analytical and strategic thinking, integrity, and ethical decision-making.