Personal Banking Associate, Winter 2027 (Co-op/Internship), Saint-Georges-de-Beauce - 4 months

About the role

Four-month Winter 2027 internship serving BMO customers at the Saint-Georges branch. You will provide personal banking guidance, complete transactions, identify customer needs, support referrals, and contribute to branch results. The role requires fluent French and English, strong customer-service skills, and flexibility to work across branches or channels.

Responsibilities

• Welcome customers, understand their needs, and provide personal banking, credit card, and investment guidance.
• Complete customer transactions accurately and recommend digital and self-service banking options.
• Identify referral opportunities and collaborate with BMO partners to support broader customer relationships.
• Support branch operations, including applications, escalated requests, inventory, filing, and opening or closing activities.
• Contribute to branch results, customer experience improvements, and a collaborative team environment.
• Follow risk, compliance, privacy, anti-money-laundering, legal, and regulatory requirements while protecting customer and bank assets.

Qualifications

• One to two years of relevant experience or related certification is desirable, or an equivalent combination of education and experience.
• Consultative customer-service or sales experience, with a strong commitment to delivering personal customer experiences.
• French and English fluency is required to support clients and team members inside or outside Quebec.
• Comfort using social media, tablets, smartphones, online tools, and applications.
• Strong interpersonal, communication, organization, collaboration, analytical, problem-solving, and customer-listening skills.
• Investment-products registration completed or in progress, with completion required within 12 months where applicable.

Work Arrangement

• May involve multiple branches or channels, with workdays, hours, and shifts varying according to market needs.
• Requires a results-focused, consultative, team-based approach and confidence initiating conversations with customers.