Global Banking Operations Summer Analyst - 2027 - Manila

About the role

The Global Banking Operations Summer Analyst internship in Manila offers a 10-week program focused on treasury, credit, trade services, client onboarding, and service support. Candidates gain hands-on experience with operational risk management, process optimization, and client service in Asia Pacific banking.

Candidate Requirements

• Penultimate year undergraduate or master's student with strong academics.
• Strong quantitative, analytical, and logical thinking skills.
• Effective verbal and written communication skills.
• Comfortable with change and adaptable to evolving demands.
• Strong team player with client focus and resilience.
• Demonstrates initiative, creative thinking, and intellectual curiosity.

About the Team

• Asia Pacific Global Banking Operations covers treasury, credit, trade finance, and banknotes.
• Operations team handles transaction processing, regulatory reporting, and risk management.
• Fulfillment team manages client onboarding and product setup.
• Document Management guides clients on documentation and coordinates with KYC and AML.
• Client Service supports daily client needs and handles over 5.5 million enquiries annually.

Key Responsibilities - Operations

• Process transactions quickly and accurately per policies and regulations.
• Manage operational risk to maximize control and profitability.
• Collaborate on complex transactions to ensure client satisfaction.
• Drive process improvements and system enhancements.
• Support regulatory requirements and inspections.
• Facilitate regulatory reporting as required.

Key Responsibilities - Fulfillment, Document Management & Client Service

• Engage in process improvements to enhance client experience.
• Manage servicing enquiries and account onboarding.
• Log, investigate, and resolve enquiries timely and accurately.
• Provide consistent client communication on enquiry status.
• Coordinate with local and overseas business partners.
• Analyze enquiry trends and participate in service enhancement initiatives.

Program Details

• 10-week summer program with orientation and induction.
• Assignments mirror full-time responsibilities with goal-setting and reviews.
• Access to learning resources on banking fundamentals and communication.
• Structured on-the-job training and networking opportunities.
• Speaker series with senior management and CSR projects.
• Consideration for full-time employment upon graduation.