Internship – IT Service Desk (Year-Round)

About the role

Year-round IT Service Desk internship supporting Baird associates across more than 200 global locations. The intern will troubleshoot hardware and software, document requests, and provide client support through multiple channels. Based in downtown Milwaukee, the hybrid role requires summer availability of 37.5–40 hours weekly and semester availability of 15–20 hours, starting June 2027.

Responsibilities

• Resolve client technology issues and requests through phone, chat, online tools, or desk-side support.
• Use the knowledge management system when troubleshooting client issues.
• Document, track, and monitor actions, current status, and resolution steps for every request or incident.
• Support corporate hardware and software, including remote, branch, and conference-related IT activities.
• Assist with technical project planning for hardware, software upgrades, and related projects.

Work Arrangement and Timing

• Work hybrid, with three days weekly in downtown Milwaukee and two days remotely.
• Work 37.5–40 hours weekly during summer and 15–20 hours weekly during school semesters.
• Local students must be available to start in June 2027.

Development Opportunities

• Gain professional experience by applying classroom knowledge to IT service delivery.
• Receive shadowing and mentorship from experienced team members and leaders.
• Participate in intern events, networking, professional development, and hands-on projects.